Terms & Conditions

1. Introduction and Acceptance

Welcome to Havenwell. These Terms and Conditions govern your use of our residential care services and website. By engaging our services or visiting our facility, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legal agreement between you (the "Client," "Resident," or "Family") and Havenwell ("we," "us," or "our"). Please read them carefully before entering into any service arrangement with us.

2. Definitions

For the purposes of these Terms and Conditions:

• "Services" refers to residential care programs offered by Havenwell, including Respite Stay, Assisted Living, and Holistic Wellness Residence programs
• "Resident" means the individual receiving care services at our facility
• "Family" or "Authorized Representative" means the person legally authorized to make decisions on behalf of the Resident
• "Care Plan" refers to the personalized service plan developed for each Resident
• "Agreement" means these Terms and Conditions along with any service-specific contracts
• "Facility" refers to Havenwell's residential care premises located at 55 Thapae Road, Chang Moi, Chiang Mai

3. Service Description and Availability

Havenwell provides residential care services for older adults at our facility in Chiang Mai, Thailand. Our programs include short-term respite care, ongoing assisted living arrangements, and comprehensive holistic wellness residential care.

Services are provided based on availability and are subject to the Resident meeting our admission criteria. We reserve the right to refuse service or terminate an arrangement if we determine that we cannot safely or appropriately meet a Resident's needs, or if behavior poses a risk to other residents or staff.

All services are provided in accordance with Thai healthcare regulations and professional care standards. We make reasonable efforts to accommodate individual preferences, but some requests may not be feasible due to safety, regulatory, or operational constraints.

4. Admission Process and Requirements

Before admission to any program, we require:

• Completion of a comprehensive assessment to determine appropriate program placement
• Provision of complete medical information, including current health conditions, medications, and physician contact information
• Disclosure of any behavioral, psychological, or social factors that may affect care
• Identification of emergency contacts and authorized family representatives
• Completion of all required paperwork and consent forms
• Agreement to payment terms and financial arrangements

We reserve the right to request additional information or clarification during the admission process. Providing incomplete or inaccurate information may result in denial of admission or termination of services if discovered after admission.

5. Care Plans and Service Delivery

Each Resident receives an individualized Care Plan developed collaboratively with the Resident, family members, and our care team. The Care Plan outlines services to be provided, health management protocols, daily routines, and specific preferences.

Care Plans are reviewed regularly and updated as needs change. We will notify families of significant changes to care plans or health status. While we strive to accommodate all preferences, care delivery must align with professional standards, safety requirements, and operational capabilities.

Residents and families are expected to participate actively in care planning and provide timely updates about changes in health status, medications, or preferences. Failure to communicate important information may affect the quality and appropriateness of care provided.

6. Payment Terms and Financial Obligations

6.1 Service Fees

Service fees vary by program and are outlined in your specific service agreement. Current rates are: Respite Stay Program at ฿13,500 per stay, Assisted Living at ฿42,500 per month, and Holistic Wellness Residence at ฿59,000 per month. Rates are subject to change with 60 days' written notice.

6.2 Payment Schedule

For ongoing programs, payment is due on the first day of each month. For Respite Stay, payment is due before admission. We accept bank transfer, credit card, or check payments. Late payments may incur a fee of 2% per month and may result in service suspension.

6.3 Additional Services

Services not included in the standard program fee, such as specialized medical equipment, personal shopping, or transportation to non-medical appointments, will be billed separately with prior authorization.

6.4 Deposits and Refunds

A refundable security deposit equivalent to one month's fee is required for Assisted Living and Holistic Wellness programs. Deposits are returned within 30 days of service termination, less any outstanding balances or documented damages beyond normal wear.

7. Cancellation and Termination

7.1 By Client

Clients may terminate services with 30 days' written notice for ongoing programs. For Respite Stay, cancellations made less than 7 days before the scheduled start date may result in forfeiture of 50% of the fee. Refunds for prepaid services are prorated based on days of service not received, less any administrative fees.

7.2 By Havenwell

We may terminate services with 30 days' notice, or immediately in cases of: non-payment, behavior that poses safety risks to residents or staff, provision of false information during admission, or when we determine we can no longer appropriately meet the Resident's care needs. In cases of immediate termination, we will assist with transition planning when feasible.

7.3 Upon Termination

Upon termination, all outstanding balances must be settled within 14 days. Personal belongings must be removed within 7 days. We will provide copies of care records as requested and required by law.

8. Resident Rights and Responsibilities

8.1 Rights

Residents have the right to:

• Be treated with dignity and respect
• Privacy in personal care and communications
• Participate in care planning and decision-making
• Receive visitors during reasonable hours
• Voice concerns or complaints without retaliation
• Access personal belongings and financial records
• Refuse specific care or treatments, subject to discussion with care team

8.2 Responsibilities

Residents and families are expected to:

• Provide accurate health and personal information
• Communicate changes in health status or preferences promptly
• Treat staff and other residents with respect
• Comply with facility policies and safety rules
• Meet financial obligations as agreed
• Respect the privacy and property of others
• Participate cooperatively in care activities

9. Health and Safety

We maintain comprehensive health and safety protocols to protect residents and staff. This includes emergency procedures, infection control measures, fall prevention protocols, and medication management systems.

Residents must comply with health and safety policies. We reserve the right to implement additional safety measures when deemed necessary. In medical emergencies, we will contact emergency services and notify designated family members as quickly as possible.

We are not liable for health complications that arise from pre-existing conditions or from Residents' refusal to follow medical advice or care plan recommendations.

10. Visitors and Family Involvement

We welcome family involvement and maintain flexible visiting hours from 9:00 AM to 6:00 PM daily, with arrangements possible for extended visits. Visitors must check in at reception and may be asked to follow facility policies, including health screening procedures.

We reserve the right to restrict or prohibit visits by individuals who disrupt operations, violate policies, or pose safety concerns. Overnight guests require advance approval and may be subject to additional fees.

11. Personal Property

Residents may bring reasonable personal belongings, subject to space limitations and safety considerations. We recommend labeling all items with the Resident's name. While we take reasonable precautions, we are not responsible for loss, damage, or theft of personal property.

We strongly discourage bringing valuable items or large amounts of cash. Any valuables should be documented and, if possible, stored in a secure location. We reserve the right to prohibit items that pose safety risks or violate facility policies.

12. Limitation of Liability

To the fullest extent permitted by Thai law, Havenwell's liability is limited to direct damages actually incurred and shall not exceed the amount paid for services during the six months preceding the claim.

We are not liable for indirect, consequential, or punitive damages. We are not responsible for outcomes resulting from pre-existing conditions, Resident decisions to refuse care, failure to provide accurate information, or circumstances beyond our reasonable control.

This limitation does not affect liability for death or personal injury caused by our negligence or for fraud.

13. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Havenwell and protected by Thai and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

14. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for details on how we handle personal data.

15. Dispute Resolution

We encourage Clients to raise concerns or complaints directly with our management team. We will make good faith efforts to resolve disputes through informal discussion and internal review processes.

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in Chiang Mai, Thailand, in accordance with Thai arbitration law. Each party bears its own costs unless otherwise determined by the arbitrator.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Thailand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Chiang Mai, Thailand.

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will provide notice of significant changes via email or written notice at least 30 days before they take effect. Continued use of services after changes become effective constitutes acceptance of the modified terms.

For existing service arrangements, material changes will not apply to services already contracted unless mutually agreed or required by law.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Havenwell regarding our services and supersede all prior communications, proposals, and agreements.

20. Contact Information

For questions regarding these Terms and Conditions, please contact us:

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.