Our Mission: Honoring Every Stage of Life
Havenwell was founded on the belief that older adults deserve care that honors their dignity, respects their independence, and enriches their daily experience.
Return HomeOur Story
Havenwell opened its doors in 2014 when a group of healthcare professionals and family caregivers recognized the need for residential care that went beyond basic assistance. They envisioned a place where older adults could maintain their sense of self while receiving the support they needed, in an environment that felt like home rather than an institution.
The location in Chiang Mai was chosen deliberately. The city offers a temperate climate, peaceful surroundings, and a culture that deeply respects elders. These elements combine to create an ideal setting for residential care that emphasizes quality of life alongside professional support.
Over the years, we have refined our approach based on what we have learned from residents and their families. We have expanded our programs to include holistic wellness components, recognizing that physical health is only one aspect of overall well-being. Social connection, mental stimulation, and emotional support are equally important.
Today, Havenwell serves families from Thailand and abroad who seek compassionate residential care in a setting that balances professional expertise with genuine warmth. Our team has grown to include physiotherapists, nutritionists, recreational coordinators, and trained care staff, all working together to support each resident's individual journey.
Meet Our Team
The heart of Havenwell is our dedicated team who bring both professional expertise and genuine care to their work each day.
Somchai Pattana
Residence Director
With over 18 years in elder care management, Somchai oversees daily operations and ensures each resident receives personalized attention tailored to their preferences and needs.
Niran Kaewmala
Healthcare Coordinator
Niran coordinates with local healthcare providers and manages wellness programs, bringing 14 years of experience in gerontological care and family liaison work.
Apsara Preecha
Activities Director
Apsara designs engaging social and creative programs that foster connection and purpose, drawing on her background in occupational therapy and community programming.
Our Quality Standards
We maintain rigorous standards across all aspects of care to ensure the safety, comfort, and well-being of every resident.
Professional Training
All team members complete specialized training in elder care, person-centered approaches, and communication techniques. Ongoing professional development ensures skills remain current.
Safety Protocols
Our residence includes fall prevention measures, emergency response systems, and staff trained in first aid. Regular safety audits identify and address potential concerns promptly.
Care Documentation
We maintain detailed records of health observations, medication administration, and care activities. This documentation supports continuity and informs care plan adjustments.
Privacy Standards
We adhere to strict confidentiality practices regarding resident information. Personal data is protected, and care is provided with attention to dignity and discretion.
Nutritional Quality
Meals are prepared using fresh ingredients, with attention to dietary needs and cultural preferences. A nutritionist reviews menus to ensure balanced, appealing options.
Facility Maintenance
Regular cleaning, equipment maintenance, and facility inspections keep our environment safe and comfortable. We address any maintenance needs promptly to ensure resident comfort.
Family Communication
We maintain open communication with families through regular updates, scheduled care conferences, and accessibility to staff. Family input is welcomed and valued.
Quality Oversight
Internal quality reviews and resident feedback mechanisms help us continuously improve. We hold ourselves accountable to the highest standards of elder care.
Our Values and Approach
Person-Centered Care
We recognize that each resident brings a unique history, set of preferences, and vision for their days. Our care plans are developed collaboratively, taking into account what matters most to the individual. This approach extends beyond medical needs to encompass social interests, daily routines, and personal values.
Dignity in All Interactions
Respect for personal dignity guides every interaction at Havenwell. We treat residents as the capable adults they are, involving them in decisions about their care and daily life. Our team members are trained to provide assistance in ways that preserve independence and self-determination whenever possible.
Holistic Well-Being
Quality of life encompasses physical health, emotional contentment, social connection, and sense of purpose. Our programs address all these dimensions, offering opportunities for physical activity, creative expression, meaningful relationships, and continued learning. We believe that well-being in later life includes both comfort and engagement.
Transparent Communication
We maintain open dialogue with residents and families about care plans, health changes, and daily life at Havenwell. Questions are welcomed, concerns are addressed promptly, and families are kept informed. This transparency builds trust and ensures everyone involved understands the care being provided.
Continuous Improvement
Elder care continues to evolve, and we remain committed to learning and adapting. We regularly review our practices, seek feedback from residents and families, and stay informed about developments in the field. This commitment to growth ensures we continue offering the highest quality of care.
Visit Havenwell
We welcome you to visit our residence, meet our team, and experience the environment we have created. A personal visit often provides the clearest sense of whether Havenwell is the right choice for your family.
Schedule a Visit