Families Share Their Experiences

Read what families have to say about their experience with Havenwell and how our residential care programs have supported their loved ones.

Return Home

Client Testimonials

These testimonials reflect genuine experiences from families who have trusted us with the care of their loved ones. Each story is unique, yet they share a common thread of compassion, professionalism, and peace of mind.

SW

Sarah Watkins

Bangkok, Thailand

When my father needed more support than we could provide at home, finding Havenwell was a relief. The staff took time to understand his routines and preferences, and he settled in surprisingly quickly. The regular updates give us confidence that he's well cared for, and we can see he's more socially engaged than he was when living alone.

January 15, 2026

PC

Preeda Chaisaeng

Chiang Mai, Thailand

My mother has been in the Holistic Wellness program for six months now, and the improvement in her physical strength and mood has been remarkable. The physiotherapy sessions have really helped her mobility, and she loves the creative workshops. The team involves us in care decisions and keeps communication open, which we deeply appreciate.

January 8, 2026

JL

James Liu

Hong Kong

We used the Respite Stay program when we needed to travel for work. The peaceful environment and attentive staff made it easy for my aunt to feel comfortable during her two-week stay. The gardens were particularly beneficial, as she enjoys spending time outdoors. We would certainly use this service again when needed.

December 29, 2025

NS

Niran Suwannapong

Phuket, Thailand

The Assisted Living arrangement has been ideal for my father, who wanted to maintain independence while having support available. He participates in activities when he chooses, enjoys the communal meals, and appreciates that help with medication management is handled reliably. The location in Chiang Mai also offers a more peaceful atmosphere than the city.

January 3, 2026

MW

Margaret Wilson

Sydney, Australia

Living abroad made it difficult to provide daily support for my mother, but Havenwell has been wonderful. The multilingual staff made the transition smooth, and they accommodate video calls so we can stay closely connected. The quality of care and the genuine warmth of the team have given our family tremendous peace of mind.

December 22, 2025

KP

Kannika Prasert

Chiang Mai, Thailand

My grandmother moved to Havenwell after recovering from a health issue. The care team worked closely with her doctors to manage her recovery, and the nutritional support helped her regain strength. She now participates in the social activities and has developed friendships with other residents, which has been wonderful to see.

January 12, 2026

Success Stories

These detailed accounts illustrate how our programs have made meaningful differences in the lives of residents and their families.

From Isolation to Community

Assisted Living Program

Challenge:

Social isolation after spouse's passing

Timeline:

8 months

Mr. Somchai, 78, moved to Havenwell after losing his wife of 52 years. He had been living alone and was becoming increasingly withdrawn, rarely leaving his home. His daughter noticed he was skipping meals and neglecting his health.

Within the first month at Havenwell, the team worked to understand his interests and gently encouraged his participation in activities. They discovered his love of traditional Thai music and arranged for him to attend our weekly music sessions. The regular meal structure helped him regain a healthy eating pattern.

After eight months, Mr. Somchai has formed close friendships with other residents, leads an informal music appreciation group, and his daughter reports that he seems more engaged and content than he had been in years. His health markers have improved, and he looks forward to social activities throughout the week.

"Seeing my father engaged with life again has been transformative for our entire family. He has found a sense of purpose and community that we couldn't provide at home." — Daughter

Regaining Physical Independence

Holistic Wellness Program

Challenge:

Declining mobility and strength

Timeline:

5 months

Mrs. Apinya, 72, came to Havenwell after a fall at home left her fearful of movement and increasingly dependent on others for daily tasks. Her confidence had diminished significantly, affecting both her physical and emotional well-being.

The Holistic Wellness program provided her with regular physiotherapy sessions tailored to rebuild strength gradually and safely. The physiotherapist worked closely with her, setting achievable goals and celebrating each milestone. The nutritional planning ensured she was getting adequate protein and nutrients to support muscle recovery.

Within five months, Mrs. Apinya regained significant mobility and independence. She now walks confidently in the gardens, requires minimal assistance with daily activities, and participates actively in exercise classes. Her family notes that her fearfulness has been replaced by a sense of capability and optimism about maintaining her health.

"The combination of physical therapy, proper nutrition, and emotional support helped my mother become herself again. She's stronger now than she was before the fall." — Son

Family Respite and Renewal

Respite Stay Program

Challenge:

Caregiver exhaustion

Timeline:

3 weeks

The Chen family had been caring for their father at home for three years. While they were committed to his care, they were experiencing caregiver fatigue and needed time to rest and address their own health needs.

Mr. Chen's three-week Respite Stay allowed the family to take a much-needed break while ensuring their father received excellent care. The team maintained his familiar routines, managed his medications carefully, and kept the family updated daily. Mr. Chen adapted well to the temporary arrangement and enjoyed the social activities and garden spaces.

The family returned refreshed and better able to continue providing home care. They now plan regular respite stays to maintain their own well-being while ensuring their father receives consistent professional care. Mr. Chen looks forward to his visits to Havenwell, where he has developed relationships with staff and other residents.

"Knowing our father was well cared for allowed us to truly rest without worry. This program has made it possible for us to continue caring for him at home long-term." — Family

Trust and Recognition

Our commitment to quality care is reflected in the trust families place in us and the standards we maintain.

12+

Years of Service

98%

Family Satisfaction Rate

350+

Families Supported

24/7

Professional Care

Contact Information

We welcome your questions and would be pleased to arrange a visit to our residence. Contact us to learn more about how Havenwell can support your family.

Phone

+66 81 376 8294

Visiting Hours

Mon-Sun: 9 AM - 6 PM

Schedule a Visit